Processing Time
Orders are processed within 2-5 business days.
Custom or special orders may require additional processing time, which will be communicated at the time of purchase.

Shipping Methods
We offer various shipping methods, including standard and expedited delivery. The available options will be presented at checkout.
For larger items, specialized freight services may be used.

Shipping Costs
Shipping costs are calculated based on the size, weight, and destination of the items.
Free shipping may be offered on certain products or orders over a specified amount.

Delivery Time
Standard shipping typically takes 5-10 business days.
Expedited shipping options are available, which can reduce delivery time to 2-5 business days.
Delivery times for custom or special orders will vary and be provided at the time of purchase.

Delivery Area
We deliver to most locations within the country. Some remote or rural areas may have limited delivery options.
International shipping is available for select items. Please contact our customer service for more information.

Tracking Your Order
Once your order is shipped, you will receive a confirmation email with a tracking number.
You can track your order through our website or the carrier’s website.

Delivery Attempts
For standard deliveries, the carrier will make up to three attempts to deliver your order. If delivery is unsuccessful after three attempts, the order will be returned to our warehouse.

Damage During Shipping
Please inspect your order upon delivery. If you notice any damage, please record from camera and report it to the delivery team and contact our customer service within 48 hours.
We will arrange for a replacement of the damaged item at no additional cost provided clear photographic evidence of unpacking the product.

Returns and Exchanges
Our return policy allows for exchanges within 30 days of delivery. Items must be in their original condition and packaging.

Customer Support
For any questions or concerns regarding your order, please contact our customer service team at contact@decorbysanjh.com

By placing an order with us, you agree to our shipping and delivery policy. This policy is subject to change without notice. Please review it regularly for any updates.